Refund Policy
When you can ask for a refund, and how we handle it.
01Before work starts
If you cancel an order before any work has started, you owe nothing and any payment already taken is refunded in full.
02Once work has started
Work already carried out is charged at the agreed hourly rate, and is not refundable. Payments for work not yet carried out are refunded.
Third-party costs we have already paid on your behalf, such as domain registrations or licences, are not refundable where the provider does not refund them.
03If something is wrong
If a deliverable does not meet the agreed scope, tell us and we will put it right at no extra charge (see our Post-Production Policy). If we cannot, we will refund the part of the fee that relates to it.
04Monthly plans
You can cancel a monthly plan at any time (see our Cancellation Policy). Payments for months already used are not refunded.
05How to ask
Email us with your order details and the reason. We aim to reply within five working days, and refunds go back to the original payment method.
Questions about this page? Email business@techmac.co.uk or contact us.