Post-Production Policy
What happens after your project goes live: handover, fixes and ongoing support.
01Handover
At go-live we hand over what we built, with documentation and a short training session, so your team can run it.
02Post-launch fixes
Defects in what we delivered, where it does not do what we agreed, are fixed free of charge for the period that comes with your plan (for example 30 days after launch). Longer periods apply on larger plans, as shown on the service page.
03What is not covered
New features, changes to the agreed scope, problems caused by changes made by others, and issues with third-party services. These can be quoted and done at the hourly rate.
04Ongoing support
After the fix period, support and improvements are available at the hourly rate, or under a support plan if we have agreed one.
Questions about this page? Email business@techmac.co.uk or contact us.