Payment Policy

01How we charge

Services are charged by the hour at the rate shown on the service page, with the plan discount that applies to the hours agreed. Solutions with a published price, such as Go Digital plans, are charged at that price.

Nothing is charged until we have confirmed the scope, hours and price with you in writing.

02Invoices and due dates

We invoice in pounds sterling, either on completion of each step or as agreed for your plan (for example in instalments or monthly). Each invoice states the amount, what it covers and the due date, which is 14 days from the invoice date unless we have agreed otherwise.

03Recurring payments

Monthly plans are billed in advance each month until cancelled. The monthly price and any set-up fee are shown when you order.

04Late payment

If an invoice is overdue we will remind you. We may pause work and any hosted services on an overdue account until it is settled, and may charge interest on late commercial payments as the law allows.